Salama Alblooshi

Specialist - IT Governance, Risk and Compliance

Abu Dhabi, United Arab Emirates

Profile summary

Highly motivated and detail-oriented professional with a strong background in Information Technology, risk management, and customer service, seeking to leverage my skills and experience to contribute effectively to organizational goals. Adept at problem-solving, strategic planning, and working collaboratively with teams to achieve excellence and drive success.

Career highlights

Ensured Regulatory Standards Compliance: Ensured compliance with regulatory standards, maintained accurate documentation, and supported audit readiness at Abu Dhabi Commercial Bank.

Handled Customer Inquiries and Support: Handled customer inquiries and support while managing various service requests and issues using CRM systems at Abu Dhabi City Municipality.

Key skills

Skills
Risk Assessment and ManagementRegulatory ComplianceCustomer Service and SupportStrategic Planning and ImplementationEffective CommunicationTeam CollaborationProblem Solving and Decision MakingAttention to DetailTime and team managementAbility to work under pressureExcellent communication skillsEffective team participationFast and accurate work performanceQuick learner with the ability to acquire new skills and experiencesStrategic planning & integrated communicationProblem-solving, decision-making, and analytical capabilitiesProficient in Microsoft Office Suite (Word, Excel, PowerPoint)Experienced with CRM Software for case managementSkilled in Network Security Tools and protocolsCompetent in Data Analysis and Reporting ToolsBasic knowledge of Database Management SystemsFamiliar with Cybersecurity best practicesCloud Security GovernanceData Privacy Regulations (GDPR, CCPA, etc.)Cybersecurity Frameworks (NIST, ISO 27001)DevSecOpsIncident Response and Management

Professional experience

Specialist - IT Governance, Risk and ComplianceJan 2024 - Present
Abu Dhabi Commercial Bank | Abu Dhabi, UAE

Serving as a subject matter expert for technical operations and system integration activities. Partnering with cross-functional teams to drive process enhancements and optimize system performance. Ensuring compliance with regulatory standards, maintaining accurate documentation, and supporting audit readiness. Delivering advanced troubleshooting and support for enterprise systems and business-critical tools. Leading and coordinating key technical initiatives while adhering to security and operational protocols. Contributing to automation initiatives and process efficiencies through scripting and workflow optimization tools.

Analyst - IT Governance, Risk and ComplianceDec 2022 - Jan 2024
Abu Dhabi Commercial Bank | Abu Dhabi, UAE

Maintained the bank’s risk and control framework. Conducted risk assessments and control evaluations. Developed, implemented, and monitored risk management strategies. Prepared risk reports and provided recommendations for mitigation. Collaborated with various stakeholders to ensure compliance with regulatory requirements.

Electronic Services & Call Center DepartmentJan 2018 - Jan 2019
Abu Dhabi City Municipality

Handled customer inquiries and support. Managed various service requests and issues using CRM systems.

Internship - Electronic Services and Technology DepartmentJan 2016 - Present
Abu Dhabi City Municipality | Abu Dhabi, UAE

Assisted in various IT projects and tasks. Worked in the call center to handle client and staff calls. Managed cases using the CRM system.

Education

Bachelor's Degree, Information Technology - Security & Network TechnologiesJan 2016 - Present
Zayed University
High School or equivalentJan 2011 - Present
Umm Ammar Secondary School